A good knowledge of the carpet cleaning industry along with full understanding of the chemicals and treatments used in the process is essential to ensure the safety of the occupier and to avoid damage to the carpets that are being treated.
Unfortunately, the carpet cleaning industry is unregulated by officials and this can result in companies claiming to be professional only for the client to later discover they have been placing their trust with a company that in fact has very little knowledge of the services they are providing, with often costly and disastrous results.
Finding a reputable carpet cleaning company can seem like a challenge but can be made easier by reading positive reviews and testimonials from previous clients and often the most professional companies will offer a full money back guarantee.
Good carpet cleaning businesses will stand out from the crowd and offer you peace of mind along with their high-quality knowledge and services.
Common mistakes people make when hiring a professional:
#1 Hiring a carpet cleaning service only going on what equipment they use
A professional service will require high-quality equipment but they also need to be operated by skilled workers to get the job done correctly.
The employees need to be skilled at operating the machinery provided by the company to clean your carpets correctly.
Many cleaning companies own hot-water extractors, but their workers aren’t trained in how to use them properly.
The best way to know if a company is using employees who are properly trained and qualified in using these types of equipment is to ask for proof of the companies (IICRC) certification, this is a certification given to companies and employees who are certified by the Institute of Inspection, cleaning, and restoration certificate.
#2 Hiring a carpet cleaning company because they offer the lowest price
When hiring a company due to its offer of very low prices in comparison to other competitors you may find yourself faced with one of these problems:
- The company might be using less than professional quality equipment which may result in your carpets not being cleaned as you expected.
- Very low prices might be offered to lure you as the consumer into hiring the company, only to later discover it was a trap and there are lots of other added costs added to the final invoice.
- Companies may offer a low price but only provide you with a low-efficiency singular process clean which is not as thorough as a professional dual process carpet cleaning service. these companies rely on you as the consumer not understanding the difference between the two services and aim to take your hard earned money without really providing you with the service you need.
#3 Choosing a carpet cleaning company via telephone or only getting a single quote from one company
Always ask for a written quotation with the exact price for the service you require, invite the company to your home to evaluate so there are no misunderstandings about the type of service you need and will not result in any added costs being added to the bill on completion.
#4 Hiring a company that does not offer a money back guarantee with their service
A professional company will always offer a money back guarantee to back up the claims that they offer a great service. This not only eases the mind of you the consumer but says the company takes responsibility for their own mistakes if any should arise.
Always ask the company at the time of quotation whether or not they offer a guarantee and ask them to include it in the final written quote.
#5 Choosing a carpet cleaner without searching out testimonials from their previous clients
Most professional companies can supply you with references on request and online reviews and testimonies make it even easier to find a high-quality service from local businesses.
#6 Choosing a carpet cleaner who isn’t certified by the institution of inspection, cleaning and restoration certification (IICR)
Ask the company if they are IICRC Certified for added peace of mind. This certificate is the equivalent of a college degree shows that the staff members have received the correct training and have taken a written examination to prove their knowledge in the services provided and also how to use the different chemicals safely.
#7 Hiring a carpet cleaning company that is not a registered member of the (CFI)
The carpet and fabric Institute are an association who aim to provide:
- A very high level of customer service.
- Offer the latest up to date methods for all carpet cleaning services.
- Provide ethical business practices to the highest standard.
#8 Hiring a carpet cleaner who doesn’t use a hot water system
A Vehicle mounted water system is more efficient in cleaning than any other system and will ensure the job is completed to the highest possible standard.
They provide continuous hot water, higher pressure and stronger suction which gives outstanding results when getting your carpets cleaned.
Here’s what you should expect from a professional company:
* No hidden costs.
Request an itemised cost breakdown for each of the services and prices before technicians begin.
* No Pressure.
You as the client should never feel pressurised into paying for added services that you didn’t initially want or require.
* Satisfied customer.
Cleaning firms should offer guarantees in writing as a way to ensure that any problems or misunderstandings will be dealt with professionally and the company should take responsibility for any damages or unsatisfactory work.
The cleaner should start by vacuuming high traffic and busy areas where dirt, grit and soil accumulate, This ensures the process is actually cleaning rather than just mixing with the debris already present.
* Removing furniture.
The moving of furnishings to clean carpet areas beneath should be part of the normal cleaning job unless otherwise stated.
Spot cleaning is usually included as a part of a regular job spec. However, specialised spot cleaning might require further charges if it requires more time-consuming work, ask about this when acquiring the written quote from the carpet cleaning company.
* Preconditioning treatments.
Heavily soiled areas will require special preconditioning agents, these should be included in the overall price.
We hope you find this information helpful if you have any questions feel free to Call us (01) 2055 000 or Visit our for more details visit our Service Page.